[Preliminary Statement] [The Company] [Our Vision] [Customers] [Employees] [Products and Services] [Quality] [Competitors] [Environment] [Public Relations] [Partners] [Suppliers and Lenders]

These guidelines set out our convictions and principles which are and should be the standard for our actions. These guidelines reflect our convictions.

BLANCO was founded in 1925 by Heinrich Blanc and is part of the E.G.O. Group.

We manufacture and market innovative quality products and systems in the fields of Kitchen Technology, Catering Systems, Medical Care and Industrial Components.

As a family business with an international approach we concentrate our efforts on the demands of a constantly changing global market.

Since 2007 we act in our markets with legally  independent companies.

As a system provider we work together with our business partners to develop and design attractive and work-saving solutions for workplaces in the domestic kitchen, in canteens and in medical functional areas.
We identify, awaken and fulfil customers’ desires. We create innovative, flexible solutions which lead the field with respect to their design, function, quality and service.
We rely on the competence, commitment and creativity of our staff and also on advanced and environmentally friendly technologies to stay one step ahead and be the most attractive supplier world-wide.
We want to inspire our customers.

Our guiding principle is:
We do it!

Satisfied and delighted customers are the benchmark for our actions. They decide on our future.
We gain the satisfaction of our customers by:

• basing our cooperation on mutual trust and on a spirit of partnership
• our courteous and friendly willingness to help
• developing and realising solutions to problems as the situation demands
• having a continuous exchange of experience with them
• providing reliable, correct deliveries and competent service

These principles also apply to "customers" within our company and our group.

The expertise, commitment, creativity and integrity of our employees form the most important element of our company success. We help our staff to improve their performance by providing training and further education, ensure that our workplaces are safe places to work and endeavour to provide fair, performance-related pay. We motivate our staff by

• placing trust in them on the principle that control is good, trust is better
• treating them fairly, openly providing them with information and listening to them
• being tolerant of mistakes and encouraging them to adopt a responsible, entrepreneurial approach by transferring authority and responsibility
• providing them with goal-oriented leadership and recognising outstanding performances
• supporting their professional development
• employing them where their strengths are
• creating an innovation-friendly working environment
• becoming involved in ethical business practices
• avoiding discrimination

We expect:

• commitment and enthusiasm 
• our staff to treat each other in a friendly and fair manner according to the principle that they speak to each other and not about each other
• integrity, openness and moral courage
• a general entrepreneurial way of thinking and acting
• our staff to be customer focused

We have a respectful, constructive and friendly working relationship with our works’ councils.

Our products and services shall:

• awaken and fulfil customers’ wishes
• satisfy high aesthetic demands and arouse positive emotions
• provide our customers with benefits
• meet the highest quality standards
• make work easier
• be easy to install, user and service friendly
• be easy to handle with no superfluous functions
• be competitive and always one step ahead of the competition

We place our reliance on technical progress, safety and environmental-friendliness.

Our claim to be quality leader involves our continous readiness to perform from the first to the last contact with our customers and business partners.
"Made by BLANCO" stands for

• innovative products
• products which are safe to use
• durability
• functionality
• aesthetics
• a focus on service

We want satisfied customers who can rely on our quality.

• We regard competitors as a challenge and an incentive to perform at the highest level.
• We strive for fair competition.
• We respect their intellectual property.
• We are sporting in the way we compete with them.

• Our products and processes should be environmentally friendly with low use of resources.
• We want to make an active contribution to the protection and improvement of our environment.
• We want to demonstrate by our behaviour that there is no contradiction between economics and ecology

• We promote open and trusting relations with the public.
• We assume special social responsibility in our region.
• We support the peace, diversity and social integration of human beings and respect other cultures.
• We promote young people and local sport clubs.
• We are involved on a voluntary basis as far as we are able for the public good.

We honour the trust placed in us by our shareholders by

• managing their company to a high ethical standard in a professional, committed and responsible way
• handling the available capital with care
• achieving lasting profits and increases in value
• seizing opportunities but avoiding risks which would threaten our existence

We expect our partners to promote the further development of their companies and support the retention and creation of new jobs.

• Our relations are based on mutual respect and trust.
• We strive for reliable long-term relationships.
• We assess the performance of our suppliers and lenders according to demanding but fair criteria.
• We involve our suppliers at an early stage in the development of our products and problem solutions.
• Our procurement market is international. 
• We give preference to competitive regional suppliers who provide the same quality and performance. 
• We want to limit ourselves to a small number of financial partners and to cooperate with them in a spirit of partnership in a trusting and frank manner.